House rules and FAQ

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COVID-19 regulations, house rules and cancellation policy

What are the currently valid COVID-19 regulations for travelers to Cuba?

  • Since November 15, 2021, no quarantine and no PCR test after arrival are required for tourists traveling to Cuba anymore.
  • All travelers must present a health passport or an international COVID-19 vaccination certificate. Travelers who are not vaccinated (also the ones who had COVID-19 before) must perform a PCR test max. 72 hours before traveling to Cuba. 
  • At the airport, random PCR tests will be carried out on travelers who have symptoms of respiratory disease. These persons will be sent to a health institution for further evaluation.
  • Most touristic activities in Havana and tours through most parts of the island are allowed again. We nevertheless recommend you to always get updated information prior to booking your flights and reserving your stay. 
  • Guests are obliged to wear a mask in the common areas inside the building of the casa and the dance school. Masks are not required in outside areas of the casa, e.g. on the terrace, if the distance of 1 1/2 m to other people can be ensured. Outside the casa, the use of the mask is mandatory everywhere.
  • Guests will be subject to epidemiological surveillance in hotels and guest houses. The health teams and the owner / manager of the casa will be responsible for monitoring strict compliance with the sanitary protocols implemented around travelers staying in rental homes. They are obliged to report travelers with symptoms of respiratory illness.

What are the house rules in the Casa Sol y Salsa?

  • Guests are welcome to meet Cuban friends on our terrace during the day, without any registration needs.
  • Cuban visitors are however only permitted to enter a guest room after registration through our manager. Visitors under the age of 18 are not allowed to enter a bedroom.
  • Smoking is only allowed in the open air areas on the second floor.
  • Night parties are not allowed without prior permission by our manager.
  • Consumption or possession of drugs are not allowed in the casa (and they are also prohibited anywhere else in Cuba).
  • Children below 3 years and pets are not allowed as guests in the casa due to safety reasons.

What is the cancellation policy of the Casa Sol y Salsa?

  • If the booking is cancelled less than 7 days before arrival, a charge equal to 50% of the stay applies.
  • If the booking is cancelled less than 2 days before arrival, a charge equal to the full booking amount applies.
  • In the event of a no show or booking reduction (after arrival date), the full cost of the booking will be charged.

Frequently asked Questions (FAQ)

Payment information

What are the payment options in the casa and in Cuba in general?

  • The casa requires no deposit.
  • Full booking balance is due on the day of arrival in cash. We currently only accept payments in Euros. 
  • If you prefer partial or full payment in advance, you can contact us to do a bank transfer.
  • The airport pick-up service needs to be paid directly to the taxi driver in cash in Euros at arrival at the casa.
  • If you decide to take breakfast or dinner from time to time, we ask you to pay these meals, the items from the mini bar and the internet in cash and Euros during the course of your stay (and the remaining part before your departure).
  • For paying your daily purchases in shops, restaurants or for any services, we highly recommend bringing Euros in cash in small denominations. We suggest only changing a small amount into the local currency, the CUP (Cuban Peso). You will mainly use these CUP for paying for food and in some restaurants. Please also read the further information on 'Currencies, money exchange and credit card use' in the two paragraphs below. 

Can you explain more about currencies and money exchange in Cuba?

  • The CUP (Cuban Peso = Peso Cubano, also called MN = Moneda Nacional) is currently the main currency in Cuba. However, there are also more and more stores that sell items in USD, but they only accept payments by credit card (no cash possible). 
  • We recommend you to already exchange some money into Euros in your home country (if this is not your currency), optimally in small denominations (best are 5, 10 and 20 Euros). You will need cash in Euros for most transactions.
    Attention: You cannot change another currency to Euros (or USD) in Cuba, because the banks will not have enough Euros (or USD) for any conversion.
  • You can exchange several internationally traded currencies into CUP at the airport, in banks and in 'Casas de Cambio' (CADECA). The best exchange rates are provided for Euros, Swiss Francs, British Pounds, Canadian Dollars and Japanese Yen. Since end of November 2021, USD are again accepted for money exchange to CUP, but only at the CADECA at the airport and only directly after arrival. The extra fee of 10% that existed for the exchange of USD in former times was abolished in mid 2020. Here you can find the current exchange rates to the CUP: www.cadeca.cu/en
  • A 'historical' note: The CUC (Cuban Convertible Peso) was one of the two currencies in use in Cuba and the main currency for tourists until December 2020. 1 CUC equaled approximately 1 USD. Payments at tourist establishments in Cuba were usually done in CUC until then. However, on January 1st, 2021, a money unification happened and the CUC was officially abolished and completely vanished end of June 2021.

 Can credit cards be used in Cuba?

  • Credit cards only work if they are not issued by or using an American bank as an intermediary. VISA cards work with the ATM machines, while Mastercard can mainly be used inside the banks (although in some selected banks of Havana, Mastercard can now also be used with the ATM machines).
  • There are also some shops where you could pay by international credit card. However, the queues in front of these shops (usually referred to 'tiendas en MLC' in Spanish) are usually really long, although the product range is very limited. We suggest you ask the manager of the casa for recommendations if you want to buy food or sanitary products. As tourists will probably not make much use of these shops, we suggest taking most of your money to Cuba in cash and in Euros.