House rules and FAQ

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House rules and Covid-19 regulations

  • For every tourist a PCR test is performed at arrival at the Havana airport. International tourists will have to purchase a hotel package prior to arrival, as they are required to spend the first 5 nights and 6 days in isolation in one of the hotels permitted for this purpose (until the receipt of the negative result of a second PCR test normally done on day 5). Unfortunately, the possibilities for touristic activities in Havana are currently very limited. Restrictions also apply for tours throughout the island. Please make sure to get updated information prior to booking your flights and reserving your stay. 
  • Guests are obliged to wear a mask in the common areas inside the building. Masks are not required in outside areas of the casa, e.g. on the terrace, if the distance of 1 1/2 m to other people can be ensured. Outside the casa, masks are required everywhere.
  • Guests will be subject to epidemiological surveillance in tourist facilities by a health team. The basic health teams (family doctor and nurse and state health inspectors) and the owner / manager of the casa will be responsible for monitoring strict compliance with the sanitary protocols implemented around travelers staying in rental homes.
  • Guests are welcome to meet Cuban friends on our terrace during the day, without any registration needs (once they received their negative PCR test results).
  • Cuban visitors are however only permitted to enter a guest room after registration through our manager. Visitors under the age of 18 are not allowed to enter a bedroom.
  • Smoking is only allowed in the open air areas on the second floor.
  • Night parties are not allowed without prior permission by our manager.
  • Consumption or possession of drugs are not allowed in the casa (and they are also prohibited anywhere else in Cuba).
  • Children below 3 years and pets are not allowed as guests in the casa due to safety reasons.

Cancellation policy

  • If the booking is cancelled less than 7 days before arrival then a charge equal to 50% of the stay will be made.
  • If the booking is cancelled less than 2 days before arrival then a charge equal to the full booking amount will be made.
  • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Frequently asked Questions (FAQ)

Payment information

Payment options and further information

  • No deposit required.
  • Full booking balance is due on the day of arrival in cash. We currently only accept Euros. You can look up the current exchange rates on the following homepage: www.cadeca.cu/en
  • If you prefer partial or full payment in advance, you can contact us to do a bank transfer.
  • The airport pick-up service needs to be paid directly to the taxi driver in cash in USD at arrival at the casa.
  • If you decide to take breakfast or dinner from time to time, we ask you to pay these meals, the items from the mini bar and the internet in cash and Euros during the course of your stay (and the remaining part before your departure).
  • For paying your daily purchases in shops, restaurants or for any services, we highly recommend bringing Euros in cash in small denominations. We suggest only changing a small amount into the local currency, the CUP (Cuban Peso). You will mainly use these CUP for paying for food and in some restaurants. Please also read the further information on 'Currencies, money exchange and credit card use' in the two paragraphs below. 

Currencies and money exchange

  • Kindly note that the CUC (Cuban Convertible Peso) was one of the two currencies in use in Cuba and was the main currency for tourists until December of 2020. 1 CUC equals approximately 1 USD. Payments at tourist establishments in Cuba were usually done in CUC until then. However, on January 1st, 2021, a money unification happened and the CUC was officially abolished and completely vanished end of June 2021.
  • The CUP (Cuban Peso = Peso Cubano, also called MN = Moneda Nacional) is now the main currency in Cuba. However, there are also more and more stores that sell items in USD, but they only accept payments by credit card (no cash possible). 
  • We recommend you to already exchange some money into Euros in your home country (if this is not your currency), optimally in small denominations (best are 5, 10 and 20 Euros). You will need some cash, as the taxi drivers only accept cash in Euros (however they take an exchange rate of 1:1 to the USD). Attention: You cannot change another currency to Euros (or USD) in Cuba, because the banks will not have enough Euros (or USD) for any conversion.
  • You can exchange your internationally traded currency into CUP at the airport, in banks and in 'Casas de Cambio' (CADECA). The best exchange rates are provided for Euros, Swiss Francs, British Pounds, Canadian Dollars and Japanese Yen. USD might be accepted for money exchange to CUP, as well, however only from tourists (as they are no longer accepted if Cubans want to exchange money). The extra fee of 10% that existed for the exchange of USD was abolished in mid 2020. Here you can find the current exchange rates: www.cadeca.cu/en
  • We suggest already exchanging a low amount of money into CUP at the airport in order to ensure that you do not run out of money while you have to stay in quarantine in your hotel for the first 5 nights.

 Credit card use

  • Credit cards only work if they are not issued by or using an American bank as an intermediary. VISA cards work with the ATM machines, while Mastercard can mainly be used inside the banks or the CADECA (although in some selected banks of Havana, Mastercard can now also be used with the ATM machines).

  • There are also some shops where you could pay by international credit card. However, the queues in front of these shops (usually referred to 'tiendas en MLC' in Spanish) are usually really long, although the product range is very limited too. We suggest you ask the manager of the casa for recommendations if you want to buy food or sanitary products. As tourists will probably not make much use of these shops, we suggest taking most of your money to Cuba in cash and in Euros.